policies

WELCOME

LemonLee Plushies features handmade custom dolls and animals created by me, Megan Lee. I graduated college with an AA in Digital Arts Web Design. I come from a background of many hobbies, ranging from embroidery to scrapbooking, from painting to crochet, and many in between. I have a passion for creating; it is my life and true love.

 All my items are created in a simple home that is smoke free, but kitty and puppy friendly. 

SHIPPING

As the buyer, you are responsible for making sure your shipping address is up to date. I use your entered address as the main shipping address. However, to avoid confusion, please ensure that your Paypal address matches as well.

 Standard shipping is USPS First-Class or Priority.

If you require expedited shipping, please contact me BEFORE purchasing.

 I will insure packages upon request only.

I will include delivery confirmation/tracking with all packages. 

At this time I am only offering shipping within the United States until there is a demand for International shipping. Please message for more information or for shipping requests.

 Would you like your item gift-wrapped? Contact me for more information!

If an item has been delayed in arrival, please let me know! If 20 days has passed for a standard delivery within the U.S. I can offer you a refund or replacement. The same policy stands for International deliveries after six weeks of no delivery. 

Should an item arrive damaged, please contact me! I will ask for a photo and description of the condition of the item and packaging so I can better prepare the item in the future. 

Please double check—triple check! —All details requested for purchase, especially custom orders. I will contact you if details are missing and will not ship until confirmation from you. I may cancel your order and refund your money within 5 days if no communication has occurred. Let’s not have this happen! 

REFUNDS AND EXCHANGES

Requests for returns must be made within 7 days of the item arrival to you.

If a return is taking place, buyer is responsible for shipping costs both ways. I will not refund the shipping costs.

Item must be received in perfect condition before refund is issued. You will be refunded purchase price minus store and/or paypal fees.

Custom orders are NOT RETURNABLE. Due to the customized work and made to order nature of the item, I just can’t accept these items back. If I have sent you the wrong item, please contact me right away, as that is a different situation.

Please keep in mind that I am just one person doing my best, so patience and kindness is appreciated.

Thank you!